MAGENTO Reset forgotten password page blank or empty after installation of SECURITY PATCH SUPEE-6788

I would like to share my experience with the Reset forgotten password page blank after installation of SECURITY PATCH SUPEE-6788.

I investigated and found that the latest customer layout 'customer_account_resetpassword' handle is replaced with 'customer_account_changeforgotten'.

So, if you have replaced the old layout handle with new one in magentoRoot/app/design/frontend/ur_package/ur_custome_theme/layout/customer.xml file.


For Example:

    <customer_account_resetpassword translate="label">
        <label>Reset a Password</label>
        <remove name="right"/>
        <remove name="left"/>

        <reference name="head">
            <action method="setTitle" translate="title" module="customer">
                <title>Reset a Password</title>
            </action>
        </reference>
        <reference name="root">
            <action method="setTemplate">
                <template>page/1column.phtml</template>
            </action>
            <action method="setHeaderTitle" translate="title" module="customer">
                <title>Reset a Password</title>
            </action>
        </reference>
        <reference name="content">
            <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
        </reference>
    </customer_account_resetpassword>

Replaced above code with code below...

<customer_account_changeforgotten translate="label">
        <label>Reset a Password</label>
        <remove name="right"/>
        <remove name="left"/>

        <reference name="head">
            <action method="setTitle" translate="title" module="customer">
                <title>Reset a Password</title>
            </action>
        </reference>
        <reference name="root">
            <action method="setTemplate">
                <template>page/1column.phtml</template>
            </action>
            <action method="setHeaderTitle" translate="title" module="customer">
                <title>Reset a Password</title>
            </action>
        </reference>
        <reference name="content">
            <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
        </reference>
    </customer_account_changeforgotten>


Your reset password page should work correctly now.


Please refer link below for more detail...

http://www.atwix.com/magento/security-patch-supee-6788-installation-issues/